Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
How can we assist you today?
We are here to help you with any questions or feedback you may have. Your satisfaction is our priority, and we value your input.
Customer Feedback and Support
★★★★★
At Mariela’s, we value your thoughts and experiences. Your feedback is essential in helping us improve our products and services. Please feel free to reach out with any inquiries or suggestions. We are committed to providing exceptional customer support and ensuring your satisfaction with our natural skincare offerings. Your voice matters, and we appreciate your engagement with our brand. Thank you for being a part of our community!
Positive Aspects
+ Emphasizes cultural heritage through skincare rituals that resonate with Latin traditions.
+ Utilizes natural ingredients that promote skin health and well-being, ensuring a gentle touch.
+ Fosters a sense of community and connection among users, celebrating shared identities and values.
Negative Aspects
– Limited availability in certain regions may restrict access to our products for some customers.
– Potential for allergic reactions to specific natural ingredients, requiring careful selection.